Shipping & Ordering
Support email: helpme@kikiandluluco.com
Delivery times are based on when the order is shipped, not when the order is placed. Please allow at least 1-2 business days for your order to ship from our warehouse. During launches, we will do our best to get your order out to you as soon as possible but we ask for 3-5 business days due to heavy order influxes. Selecting priority shipping will speed it up once it's in transit but still takes 1-2 business regularly and 3-5 business days on launches. During peak Black Friday sales, orders can take 5-10 business days to ship (not including time in transit). Please keep this in mind when ordering.
As soon as the order is shipped out to you, you will receive a handy dandy email so you can track your purchase all the way to your doorstep!
INTERNATIONAL ORDERS:
If shipping outside of the United States custom charges may apply... these fees do not come to us they are fees your country charges and we cannot be held responsible for them.
LIABILITY:
We cannot be held responsible for any lost, damaged or delayed packages once they leave our warehouse. Please be sure to select Package Protection to cover any lost or stolen packages. With this service, we can re-ship packages with issues. This will only cover a re-shipment, not a refund instead. If you do not insure your package with Navidium, we will not be held liable any items lost in transit or stolen.
ORDERING
Once you place an order on our site, it gets processed in our warehouse almost immediately, which has an entirely different system. After your order syncs to the warehouse, the warehouse preps the package for shipment. Due to this, we are not able to modify orders for any reason. This includes changing the address, size, etc. Please triple check the order before you place it to ensure accuracy.
*Even if you want to change an order **right after you place it** and send us an email, we don't always get to your email right away (allow 24-48 hours) so it's too hard for us to make these changes. We apologize.